Here in the U.A.E. there are lots of opportunities bulk sms service to choose software vendors from many locations. There are a large number of overseas software vendors with a small local presence. So as a business, how do I make sure that I choose the correct vendor A local presence is definitely a benefit. It is always nice for me to be able to do site visits and make sure that the bulk sms service customer is happy. This builds a better relationship with my customers, and also gives me the opportunity to offer more or different services. However, bulk sms service a good local presence is only a benefit when the support you receive is good.
What is the companies support like Make sure that bulk sms service the support contract is scrutinized. Will you be receiving free upgrades Will those upgrades require paid work to implement? Do the support hour of operation suit your business requirement What are the support SLA's, and do they fit into your requirements as a business If your vendor is offering you hosted services, bulk sms service such as Software as a Service, then you will need to find out about their data centers. Will the software be hosted in a U.A.E. based data center, such as Etisalat, bulk sms service or will it be hosted thousands of miles away. This will have an effect on the speed of the software. How will your data be secured.
They may claim that they can support you during bulk sms service working hours, however will this include local support in the country that the data center resides The vendor may be charged internally for out of hours support for this time, and the cost of this will, inevitably bulk sms service, be passed on to you as a customer. However, most importantly, you must find out what the SLA's are like in the hours of operation of the data center. When choosing a vendor, it is important that you like the people you will be doing business with. Having a nice bulk sms service relationship with key people will mean that you get better service.